How do I place an order?
Working with BBN Studio is simple and exciting!

Start by filling out the contact form which will ask basic questions about your brand. Once submitted, expect a response within 2 business days. 

We will then set a time to have a creation consultation. Together we will determine your brand's needs. 
Once we have a solid understanding of your brand's goals, Bound By Nature Studio will provide a personalized quote for your project.

Understand more about The Process here.
Where Are You Located?
Bound By Nature Studio is based in Wilmington, North Carolina, but with today's convenient technologies, BBN Studio's services are available for passionate business owners worldwide!

BBN Studio is not open for public visitors, since it is located in a private residence near Downtown Wilmington. If you are local, we will schedule a time and place that is convenient for a consultation or for the exchange of products.

Local businesses also have the option for on-site photoshoots at their business location.
Where Do You Photograph?
A majority of photoshoots take place at BBN Studio where we have access to props, lighting, and other resources to make magic happen!
Upon request, some photoshoots take place on-site at the business's location.

Local areas such as the beach, the Arboretum, Greenfield Lake, etc. are also great places for photoshoots.

If you are interested in this, or have a different photoshoot site in mind, you'll have the opportunity to mention this during our consultation.
Do You Travel?
Yes.
Travel can be accommodated and may be appealing to those who have products that will not do well in the shipping process or perhaps have too many products to ship at once.

Please keep in mind that travel fees will be applied and often times it is a simpler and more affordable process for products to be shipped to Bound By Nature Studio. With that said, travel is still an option so please be sure to mention this interest while filling out the contact form and/or during the consultation process.
What If I'm Not Local To You?
Not Local? No Problem?
Once you have found the perfect Product Photography Package for you, you will send your product(s) to Bound By Nature Studio.

Tips for Shipping To & From BBN Studio can be found here.
Will I Get My Products Back After The Photoshoot?
Yes.
If you would like your product(s) returned to you once the photoshoot is complete, you will have the opportunity to include a prepaid return shipping label within the box of products sent to BBN Studio.

If you would rather not include a prepaid return shipping label, the cost for shipping and the time to accommodate this process will be added to your final invoice. It is encouraged to include the label for a smoother return process but is not necessary.

* Please keep in mind, that depending on your image requests for your product(s), returning the product may not be possible and this will be discussed prior to the photoshoot. An example of a product not being fit for return would be if the desired image requires pouring, or usage of the product itself in some way, for predetermined aesthetic results.
If you are local to the Wilmington area, we will arrange for the product(s) to be dropped to your place of business.
 What Services Do You Provide?
- Styled & Creative Studio Photography
- Lifestyle Photography 
- Stop-Motion & Short Form Videography 
Learn more details about the Services offered here.
How Will I Access My Content? 
You will receive an email link to your own private online gallery
Upon request the gallery may be password protected, but no matter your preference, the viewing time of your gallery is limited to guarantee the security of your final images.

Final images and video content may be easily downloaded directly to your computer, phone, or tablet.
How Long Will My Project Take?
Depending on the size of your project, final image results can be expected within 1 - 4 weeks. 
Please note that some projects may take longer depending on the requirements of the project along with how many images/video content you aim to receive.  

Projects typically take 2 weeks to complete but range from 5 days to 12 + weeks depending on the requirements for the project


An estimated delivery date for final images/content will be given with your project quote once the consultation for your project is complete. This date will fluctuate depending on how soon the product(s) get to BBN Studio for a photoshoot.

* A date for your photoshoot will be finalized once the products are in the presence of Bound By Nature Studio and the first payment has been received.
What Is The Payment Process Like?
Please keep in mind that every product, photoshoot, and brand are completely unique to each other, therefore, pricing may vary from project to project.

Projects will be split up into two payments: one to secure your photoshoot date and one to receive your final images/content.

Every project is split into two payments: 

The first half of payment accounts for:
- prop sourcing, photo/video styling 
- 1 - 4+ hour photoshoot
 - "light" photo edits to show a preview of the photoshoot 

At this time, you will be able to select your favorite images before final edits are made. 

The second half of payment accounts for:
- 5 to 12+ hours of post-production retouching (final editing)
- receiving your final images / videos via private online gallery

* If you need to have the payment spilt more than once, please let me know after you have received your estimated project quote, and we will be happy to help the payment process flow in a better way for you and your business.


Once your product(s) arrives at BBN Studio, the first payment for your project will be requested with an invoice that will include the finalized photoshoot date.

* Please be mindful that failure to pay the first half of a requested payment promptly will result in losing the photoshoot date originally secured for you. Don't worry, we can always reschedule, but keep in mind there may be a rescheduling fee applied to your final invoice.

After the photoshoot, you will be given a "Preview" of your project where you will get to select the visuals you want BBN Studio to move forward with. This will be when the second half of payment (final payment) will be due. Once final payment is received and client instruction (selecting your favorite images) has been given, BBN Studio will continue with production where in-depth attention to detail will take place to guarantee flawless final images.

* Payment for Bound By Nature Studio services will be decided upon the consultation process. 
Can I Pick Out The Photos I Want?
Yes.
Selecting the images / video you would like to represent your brand will be mandatory in order to complete your project. 
You will be given the opportunity to choose from lightly edited images once the photoshoot and "light" photo edit has been completed. Product will not more forward until the desired images are selected.

Depending on the size of the photoshoot, it will take 2 - 5+ days to view the preview of your photoshoot. An email link will be sent, and you will be notified once the preview gallery is ready for viewing.


Learn more about The Process here.
Do I Get To Choose The Image Size?
Yes, as long as it is requested prior to the photoshoot date and preferably during the consultation process. If nothing is mentioned before the photoshoot date, your images will be 2:3 by default. 

If your images are needed for Amazon, you will need the image size to be 3:3.

If your sole purpose is to post the images on Instagram, your image size request should be chosen from 4:5, 1:1, or 16:9.


Short Form Video Content and Stop-Motion Photography sequences will be delivered as 9:16 for social media compatibility. Please mention if you need a different size during the consultation, thank you!
What File Types Do You Offer?
- High Resolution Jpegs (300ppi and sRGB color profile for web use) 
MP4 for video content (compatible with social media platforms)
* If you need an image in a specific file format, please be sure to mention it prior to the photoshoot date.
Are RAW Image Files Available?
No.
RAW image files are not provided. Due to the advanced retouching process with editing tools such as photoshop, etc. to create the desired final results that you know and love, the RAW image files would serve no purpose for your business.

The individual RAW image file does not look the same as the final image you will receive and would not be of service to you for your website, social media platforms, or even for print if you were to have it.

If you would like to revisit the same image but have its edits done in a different style or mood, this can be accomplished as I will have access to do so accordingly with an additional retouching (editing) fee. 

This must be requested within 60 days of final image delivery.
What If I Want The Images Printed?
It is recommended that you take the images you desire to have printed to a printing lab in your local area. BBN Studio does not offer printing services at this time.

Please review the Terms and Conditions for more information on your usage rights for the images.
Can I Edit The Images I Receive?
No.
You will not be authorized to edit the images/content you will receive from Bound By Nature Studio in such a way that it alters the final image you have originally received such as, color correction, lighting with exposure adjustments, removing dust/scratches from the images, or cropping.

* If you need to have an adjustment made on an image, you can contact BBN Studio with your needs and concerns, and we will be happy to oblige but please review the Reshoot & Revisions Policy first.

Minor cropping is okay as long as it is cropped by a social media platform to fit the image within their sizing requirements such as for Instagram but cannot be made by you with an editing tool or be edited any further than a minor crop to fit the frame for a social media platform.

Understand more about the rights over the images/content received through BBN Studio here.
Where Can I Use The Final Images/Content I Receive?
You can use your final images to deliver unforgettable, down-to-earth visuals that customers trust to make an impact on your brand through your website, social media, email campaigns, blogs, Amazon, e-commerce stores, print, and other promotional ways!

You cannot, for example, sell the images and content received by BBN Studio. Learn more about your rights for the use of your images and content in the Terms and Conditions.
What If I Want A Reshoot? 
In order to qualify for a complimentary reshoot, you must fall within the lines of Bound By Nature Studio's Qualified Reshoot Policy. 
If you're not within the lines of this policy, then you will be offered a paid reshoot. Regardless of meeting the requirements of a qualified complimentary reshoot or not, BBN Studio will do its absolute best to re-schedule a secondary photoshoot as promptly as possible for you!

Bound By Nature Studio's Qualified Reshoot Policy
Copyright, Usage & Licensing
When you purchase photography or videography through BBN Studio, you are not purchasing the copyright to the visuals, but you are purchasing the worldwide, and unlimited usage rights to the images and content.

In other words, as the client, you are able to use the images and other content that you will receive from BBN Studio in various ways but you do not have the right to re-sell the images and content unless you receive written permission from BBN Studio and purchase the copyright to the images with a separate fee and under a separate agreement for the transfer of copyright.   

To learn more about Copyright, Usage, & Licensing, please refer to BBN Studio's
 terms and conditions
What Are Your Terms & Conditions?
Bound By Nature's terms and conditions is an agreement made between Client and Studio when purchasing an order through BBN Studio stating the processes, workflows, and rights between client and studio to ensure both parties are equally pleased with the outcome of working together on the Client's project and to achieve the most efficient desired project results. 

Bound By Nature Studio highly encourages the client to read over the 
Terms & Conditions in detail to fully understand BBN Studio's processes, workflow, and rights between the client and the studio.
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